FAQ

Shipping & Delivery

When will I receive my order?

All orders ship out within 5 business days of placing the order. If there is a problem with your order or if there is some delay, we will contact you to let you know.

Can I get them faster?

Absolutely. Here at ASAP Screen Printing, we know people want things done ASAP. In some cases, we can have a shirt shipped out to you the same day you place your order. If you’re in a bind, just contact us (link) and we will be happy to help in any way we can. There may be an extra charge if you want expedited shipping.

How is my order shipped?

All orders will be shipped via Fedex Ground.

Can I pick up my order?

Sure thing. Our showroom is located in Chalfont, PA in beautiful Bucks County, just outside of Philadelphia. If you need your order fast or just don’t want to pay shipping charges, just email us and we can arrange for you to pick up your order at your convenience.

Designing

Will my design appear exactly as it does on my screen?

In most cases, your shirt will be delivered to you just as it looks on screen. If there are issues with resolution of the images that you have uploaded or your artwork, someone will contact you to fix them and re-design your shirt.

Can you make changes to my design for me?

Yes, just contact us and let us know what you want done. We have a graphic designer who can work with you to come up with your ideal design.

Can I have names and numbers printed on each shirt for my team?

Yes. Just design your t-shirt and save it, then email us with a list of the names and numbers that you need. We’ll do the rest!

How do I get a price?

When you’re done working on your design, add the item to your shopping cart along with the quantity you want and it will calculate the cost for you. If you’re looking for a price on something not in the designer tool, just contact us. We have over 10,000 items that we can personalize for you. Check out our catalog link for other items and pricing.

Can you design a shirt for me?

Absolutely. Have a great idea, but don’t think you can design it yourself? We have a graphic designer who you can work with to come up with your design. There may be a small design fee for intricate work, but your design will be exactly how you envisioned it. Contact us for more information.

What if I want my design printed on a product not listed in the “design your own” section?

We have a catalog with over 10,000 items in it and we can print your logo or design on just about anything. Check out our online catalog (link) for more ideas and contact us to place your order.

What if I’m ordering more than one shirt?

To order more than one shirt, change the quantity when you add it to your cart.

Do you offer a discount if I order a quantity of shirts or other apparel?

We certainly do. The more you buy, the more you save. Our discount price breaks begin at a dozen shirts and there is a price break for each additional dozen you buy. If you are ordering a large quantity, its best to email us for a price quote. If you want the same design on different apparel items (i.e. sweatshirts & t-shirts), we also offer discounts on these combined quantities, just contact us for a quote!

How are my shirts made?

Check out how it’s made (link) to see details on your shirts being made! We offer a few different processes depending on what you order in order to bring you products at the best possible price and quality.

What are the resolution requirements for artwork/pictures uploaded?

Artwork should be uploaded as .jpegs in RGB format and atleast 250 x 250 resolution.

Is my order returnable?

Unfortunately, since all the shirts we produce are custom designed by you, they are not returnable. If for some reason you feel your item does not meet your quality standards, please contact us and we will be more than happy to work something out.

Do you offer embroidery services?

Absolutely. Contact us for a quote and check out our Catalog for ideas on items to embroider.

Do you offer promotional products or favors?

Absolutely. Contact us for a quote and check out our Catalog for ideas. If you can’t find what you’re looking for, we can probably still get the item for you, just email us with what you are looking for and we’ll do the rest!